Popular Post Dan Norton Posted March 17, 2019 Popular Post Share Posted March 17, 2019 Hi All, I'm not connected at all with the attached company, but i just wanted to share my experience with buying my Cayman S from them. I had a look at 2 at other dealers before seeing mine on their website; https://www.renaissance-classics.co.uk/ Both i looked at were decent enough cars, but both needed work, and both needed a dam good detailing. When i turned up at Renaissance, i was greeted by Graham the general Manager and he took me to the detailing bay were my future Porsche was sat. Sat there, waxed, detailed, looking absolutely like the day it came out of the showroom, i made my mind up within 10 seconds i was having the car (obviously i didn't tell Graham this 😀). On the test drive, unfortunately it couldn't have gone any worse for Graham. Just 1 mile down the road the car slowly died.....everything electrical failing......battery = dead. We parked up the car, with Graham absolutely apologizing until we walked back to the dealership. On the way back i had in my mind my absolute limit budget wise, got back to the showroom (Graham still distraught that the test drive had failed), but it really didn't matter as i knew it would be sorted for me. We agreed a deal and i put a deposit on it there and then. After Christmas i picked it up, but before picking it up, James the Sales Manager called me to let me know they had checked the bores and everything was fine that way, put a service on it, did their own 130 point check, put new front tyres (matching the rears), new battery and new alternator (the culprit on the test drive). They also put a fresh MOT on it (despite it only 3 months prior it had a new MOT). On the day i picked it up, James and Dave (the service manager) were nothing short of superb. Went through the car in its entirety, had it under cover in the middle of the showroom, and unveiled it to me.....looking just as good as it did on the day i viewed it. Ready to go home, i was presented with a little goodie bag full of wine / luxury honey / some other bits and bobs from local producers in their area.....a really nice touch. 6 month warranty covered by themselves direct. Took it home and everything was well for the first 800 miles. Then i noticed a tapping sound once warm, and made a soundclip and sent it to James. Dave called me to say "we want to bring the car back to check it out" Arranged a day for them to come and collect it the following week with their professional car carrying trailer and off it went. Dave and the team had diagnosed the car within 24 hours of getting it back, and it turned out to be worn / marked tappets on bank 2. Not only did they replace ALL the tappets / lifters, they also replaced two slightly cracked coils (we they noticed when disconnecting to take the head off), also replaced the oil separator, new coils, new head gaskets, new and fresh mobil 1 oil.......and hurrah....problem fixed 😎 I decided to go down on the train to pick the car up (as fancied the drive back again from Surrey to Lincoln).....there it was, gleaming and detailed once again. James went through what had been done, and they also checked the pistons, bores, cams etc and all is well here too....so i'm in full confidence my engine is in perfect condition. All in all, having experienced the worst dealer where we bought my wife's Mini Cooper S from, i then experienced the best dealer I've ever bought a car from.....Renaissance Classic Cars. I cannot recommend them enough, friendly, professional, and superb aftercare....i would certainly have no issues buying another car from them. Cheers for reading. Dan 7 Link to comment Share on other sites More sharing options...
Founder Beanoir™ Posted March 17, 2019 Founder Share Posted March 17, 2019 Fantastic! Love hearing of car dealers like this 👍🏻 Car looks really nice! Link to comment Share on other sites More sharing options...
Daz Posted March 17, 2019 Share Posted March 17, 2019 Great customer service. Very rare in today's world. Please for you. Link to comment Share on other sites More sharing options...
Dan Norton Posted March 17, 2019 Author Share Posted March 17, 2019 3 hours ago, Beanoir said: Fantastic! Love hearing of car dealers like this 👍🏻 Car looks really nice! Thanks very much....Its very rare I can write about a dealer (I've experienced some terrible ones recently)...these guys derseve everything they get, as they are superb. Link to comment Share on other sites More sharing options...
Dan Norton Posted March 17, 2019 Author Share Posted March 17, 2019 3 hours ago, Daz said: Great customer service. Very rare in today's world. Please for you. Absolutely, just brilliant service. Link to comment Share on other sites More sharing options...
Popular Post phil27 Posted April 18, 2019 Popular Post Share Posted April 18, 2019 Its great when you find a good dealer. i purchased my Cayman from Cavendish Porsche in November 2017 and found the entire experience very pleasant and easy I could not fault them. It gives you a much better level of confidence in the car even if there are a few niggles. Great looking cayman as well. 2 Link to comment Share on other sites More sharing options...
Windymiller Posted April 19, 2019 Share Posted April 19, 2019 Great story, lovely looking car, well done for taking the time to sing their praises 👍🏻 1 Link to comment Share on other sites More sharing options...
Dan Norton Posted April 23, 2019 Author Share Posted April 23, 2019 On 18/04/2019 at 11:23, phil27 said: Its great when you find a good dealer. i purchased my Cayman from Cavendish Porsche in November 2017 and found the entire experience very pleasant and easy I could not fault them. It gives you a much better level of confidence in the car even if there are a few niggles. Great looking cayman as well. You're not kidding regarding the confidence factor.....instead of just a sales target number, its nice to feel your custom wanted. Link to comment Share on other sites More sharing options...
Dan Norton Posted April 23, 2019 Author Share Posted April 23, 2019 On 19/04/2019 at 06:18, Windymiller said: Great story, lovely looking car, well done for taking the time to sing their praises 👍🏻 Thanks very much, i'm really over the moon with my Cayman, absolutely love it. Also, with dealers, its all too easy for someone to start the negativity after a bad experience (which if its genuine, like what we had with the dealer we bought our Mini from), so when there's really good ones, i feel we should embrace that more. Link to comment Share on other sites More sharing options...
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